BC Transit announces exciting steps forward in its project to implement an electronic fare collection system across the province. Today, BC Transit celebrates several project milestones, sharing details of the coming system, announcing the system’s vendor, and releasing the brand that represents the system, Umo (pronounced “you-mo”).

The innovative new system will replace end of life technology and equipment, and introduce contactless tap payment methods that will improve the transit experience. New payment methods will include mobile app, debit card, credit card, mobile wallet, and reloadable smart card, providing riders with the ability to pick the best payment method for their lifestyle and travel habits. The new contactless payment methods will increase access to transit by allowing riders to use items they carry every day, removing barriers like requiring them to pre-purchase tickets and passes or carry exact change. 

The coming system also introduces a new stored value feature, providing riders with further abilities to select the best option for their travel needs. Riders using the mobile app and reloadable smart card will be able to load a stored value balance to their account to be drawn from as they ride, in addition to being able to purchase any of the existing fare products. Riders will be able to easily purchase their desired fare product with their mobile device, through a new web portal, or at a retailer and board the bus by simply scanning their mobile device or tapping their card. Cash will continue to be accepted for those riders who prefer to use it, but it is expected most riders will find one of the new payment methods a more convenient option.

Other benefits of the electronic fare collection system will include:

  • Enabling seamless interregional transit by allowing riders to travel across the province with one payment method
  • Improving on-board cleanliness by reducing farebox touchpoints with the implementation of contactless payments
  • Improving service reliability by reducing the demand on transit operators to visually validate and administer fare products aboard the bus
  • Increasing ridership by utilizing the electronic system’s tools to administer promotions and new programs

The new system will be implemented in transit systems and interregional routes in two phases, initially enabling mobile app and reloadable smart card payment methods before payment by credit card, debit card, and mobile wallets will be enabled.

After a successful negotiated request for proposals process, BC Transit has entered into an agreement with Cubic Transportation Systems, Inc. (Cubic) for their Umo platform that will power the system. In addition to their innovative product, Cubic will bring their nearly 20 years of experience supporting fare collection in British Columbia to the project as the long-time vendor for TransLink’s Compass Card network, used in Metro Vancouver.

The Electronic Fare Collection System Project is funded through the Investing in Canada Infrastructure Program. This project is being cost-shared with the Government of Canada contributing 50 per cent of eligible costs, the Province of British Columbia contributing 40 per cent, and the project’s local government partners contributing the remaining 10 per cent. The total cost for this project is $23,200,000.

For more information on this project, please visit www.bctransit.com/umo

BC Transit communications